We Take Every Concern Seriously
If something isn't right, we want to know about it. Here's how to raise a complaint or report a safeguarding concern.
Safeguarding Concerns
The safety and wellbeing of young people is our absolute priority.
If a child is in immediate danger
Call 999 immediately. Do not wait to contact us first.
If you believe a child is at risk but not in immediate danger, contact your local authority's Multi-Agency Safeguarding Hub (MASH) team, or reach our Designated Safeguarding Lead:
Designated Safeguarding Lead
For safeguarding disclosures, concerns about a child's welfare, or to report an incident involving a young person.
Our Safeguarding Commitment
- ✓All staff are DBS-checked and safeguarding-trained
- ✓Ofsted registered provision
- ✓Designated Safeguarding Lead at every venue
- ✓Regular safeguarding audits and policy reviews
- ✓Prevent duty trained staff
- ✓All concerns logged, investigated and followed up
Complaints Procedure
We aim to resolve all complaints fairly and promptly.
Raise Your Concern
Contact us by email at customerservice@player-ready.co.uk or by phone on 0117 463 3150. Please include as much detail as possible about your concern.
Acknowledgement
We will acknowledge your complaint within 2 working days and let you know who is handling it.
Investigation
We will investigate your complaint thoroughly and fairly, speaking to all relevant parties. We aim to complete investigations within 10 working days.
Resolution
We will provide you with a written response outlining our findings and any actions taken. If you are not satisfied with the outcome, you may escalate your complaint to the directors.
Escalation
If you remain dissatisfied after the internal process, you may contact Ofsted (for alternative provision complaints) or seek independent advice. For AP-related concerns, you may also contact the local authority that commissioned the placement.
Submit Online
Use this form to submit a complaint or safeguarding concern. We will acknowledge within 2 working days.
Contact Details
How to reach us with complaints or concerns.
Ready (ICT) Ltd • Company No. 14276866 • Registered in England & Wales